I so upset and disappointed with do the job that Empire Today did putting in my hardwood floors (Incomplete Job) l have to be compensated this continues to be such an inconvenience to me and my family and my time. Had l identified this do the job wasn’t gonna be finished in two days l never ever would’ve agreed to employ Empire Today and spend the amount l compensated l would’ve utilized Lowes and or Dwelling Depot. I are going to be putting a criticism on Yelp since l contact customer service manufactured grievance on 9/one/2018 right after employee identified as me was informed l would get contact from a manager with in 24 hours no reply to date
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August 15, 2018 at 12:09 pm Fantastic early morning. I am composing to complain a couple of botch tile career which i had completed on my two bathrooms in April 2018. The work took approximately three days, the contractor took the entire product or service that I assumed I bought and my commode was changed incorrectly. For making issues even worse I discovered in June 2018 that my grout was cracking in my bedroom bath– assumed not also much about this till July 2018 Once i recognized significant bit of gout was cracked in my key bathroom and one other bathroom, as well as the ground was unleveled. It took me 3 months to obtain a vendor out ( immediately after quite a few makes an attempt only to get explained to he was on getaway). When he came he claimed that the floor was unleveled Which various from the tiles would wish being removed and replaced so as to resolve.
This is absolutely unacceptable! I'm pretty displeased with Empire. This is simply not how a customer really should be dealt with. I need somebody to contact me instantly to accurate this example.
COLUMBUS, OHIO -- Did not show up for their the primary sales appt. Ought to have been ample proper there. Salesperson apparently did the purchase Erroneous. After they confirmed up for really hard flooring put in, installer seemed and did not have all product or service needed for installation. Came out A further working day with similar level of solution Though they verified the additional items experienced arrived in warehouse. Arrived out One more day with the proper product but ran from flooring. Experienced to return out One more day to complete. Distinctive day, carpeting in three regions, one particular "did not are available in" and that they had to return out A further working day to finish that. So this installation took FIVE Additional times to finish.
Thanks for earning us mindful of your experience. We’re upset to hear that there was a miscommunication relating to your account harmony, and we’d wish to make this proper.
All they might do was lay the ruined carpet over the realm to safeguard my Animals from hurt. So the next early morning I identified as to view after they were coming. I had been advised to get in touch with again in about 30 mins Considering that the installers weren't all assigned yet. I named back again an hr later on and no-one could give me any info in the slightest degree. Eventually I obtained maintain of somebody that reported they known as me to state my carpet was not readily available until Aug fourteen. Initially nobody named me and when I hadnt called I would still be sitting down right here waiting around.
! Following several tries to achieve Anyone everyone. I spoke with Meagan at their major office and he or she combined with the Installer supervisor that they would use the other underlayment. After they eventually showed nearly redo the ground they didn’t have any new underlayment ! Right after reaching The supervisor he claimed that the key office mentioned not To place down new but to reuse the original! They did the floor and it had been excellent. For 2 months that is, it absolutely was now even worse than prior to and two times as loud!! Effectively you understand the story now about finding ahold of them and finding someone out to look at the ground. its the tip of march by now! Apri[, May possibly, June, July, ,Aug and this is the God’s truthful real truth The supervisor confirmed up immediately after you know the way several claims and dates established and broken , I understand I have them all documented, September 27th, which was helpful for him for the reason that his spouse was with him and he explained that they had been on their way for their lake cabin and stopped by for your humidity reading through!! He walked in with my wife And that i standing there and explained he could listen to it ad come to feel the floor going and hadn’t even built it into the Bedroom nonetheless! He shook his head a explained to us each that it absolutely was Poor and yep they'd look after us and make this ground suitable!!! To start with time at any time of us read or even designed mention of gluing the floor down! He stated that it must have been glued down! He certain us that they'd ensure it is suitable and obtain us looked after and left1 Monday I get yourself a phone from Meagan and she said that she had his report and that there WAS NO Difficulty With all the INSTALLTION Which we were Answerable for spending to obtain the floor glued down ! So with that remaining said I am forwarding All of this information and dates and occasions and phone phone calls and guarantees and damaged appointments and no return calls and voice mails that were remaining to a legal professional if we do not get any response from this email! I can promise it would be quite a bit a lot more cost helpful for Empire to repair service or change our flooring than for me to choose lawful motion!! Not a threat a Assure!
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On the recommendation of a buddy I started off contact with Empire in September. My primary "ticket" was closed with Empire boasting it absolutely was as a result of MY not returning phone calls. I informed them that we've been inside the age of engineering and I will go ahead and request my phone data in tough duplicate which will clearly show how again and again I've known www empiretoday com reviews as, And the way again and again Empire has termed.
Okay so we obtain a manager who swears they can make it approximately us. Took $100 off the price to reschedule. Reluctantly I agreed bc they had my deposit etcetera. Scheduled for November 28.
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