We’re saddened to listen to that you feel using this method, and assure you that the pleasure is important to us. We’ll be following up with you quickly to debate your fears.
I demanded to see to someone that is in cost. They gave me the "head" salesman. He sent out A further salesman to "assistance" me. Well, we create An additional carpet installation. If the installer arrived, it absolutely was the WRONG colour, the measurements ended up Mistaken.
September 9, 2018 at eleven:22 pm On September eight, 2018 Employee Jose Hernandez arrived to my residence to finish hardwood ground lnstallation on my stairs and l’m really upset with the do the job that has been performed. The employee Slice the hardwood floor material improperly and you may see space in between hardwood floor product within the ways. The employee has nails and holes inside the hardwood floor product on 13 actions. When l questioned Jose Hernandez concerning this and why l can see nails coming out on the hardwood floor substance he stated this is the way it’s suppose being and he’s carried out all he can do. I’m truly upset mainly because l sense He's insulting my intelligence by telling me this due to the fact He's suppose to generally be a licensed contractor who specializes in performing this get the job done and to tell me This can be how it should be is unhappy.
January 24, 2018 at 10:fourteen am Alright I are already working with this considering the fact that September of 2017. The flooring that was set down in February 2017 was by out the entire property. We had been advised that after they removed the outdated flooring that each of the nail heads and staples could be flush prior to the new floors went down. In September we observed that a nail head was pushing by way of a plank so we phone Empire to report it. After a few os weeks we did have considered one of the initial installers arrive out and deal with the nail and exchange the plank.
So just after being so upset I get in touch with the customer service and spoke with A different supervisor. This supervisor, he established my appointment for the following day as a precedence and I hardly ever bought a get in touch with. So I named them and I obtain the word .. Im sorry but we will not be out to perform your carpet today (Since) we don’t have enough installers in your area .
There was Definitely no “customer” in his Customer Service. It absolutely was basic to us that the process was his way or no way. He was not willing to even take into consideration the problem.
We’re disappointed to listen to about the problems that you've got been encountering together with your hardwood floor, and understand that we’re presently working with a attainable Option for yourself. We’ll be next up along with you quickly, when we examine this subject even further.
Almost nothing fixed just explained to in essemce “someone needs to be there prior to six pm –soon after ready all day.
I will not like empire carpets coupons people and businesses that refuse to admit They simply may be Erroneous and In such a case ARE Completely wrong.
Bear in mind, my residence is simply just at 1200 sq ft, nevertheless it's nevertheless just a tad cheaper than the opposite two prices, and Empire is dependable correct!? Aspect Observe: I was in no way presented a duplicate with the contract, it was to get emailed to me... NEVER HAPPENED. So we signed, paid, and scheduled.
The carpet however is not finished. The installers arrived out late in the day they have been scheduled and arrived with the wrong carpet instead of enough of it. We had to acquire in depth conversations with Lots of individuals from Empire to receive the right carpet and An additional installation day.
we choose matters like these incredibly seriously and we might love to abide by up along with you. Please e-mail your fears and speak to information and facts to email@example.com for further help, thank you. Handy?YesNo
August 16, 2018 at six:11 am We've had Empire install carpet for our household around the many years. I called in 7/2018 for carpet maintenance as my Pet dog scratched up a little portion our learn bedroom carpet. Initially, Once i identified as, the representative said that somebody would simply call with 24-48 hours…took a few week. At the time contacted, Empire reported anyone from other Section would get in touch with….no contact. I ultimately obtained a maintain of some a single Pretty much 4-5 weeks afterwards!! At last, I believed we produced progress..not! The profits human being, after numerous e-mails back and forth including images of region looking for repair service, a date was scheduled with the “repair service”. I was told to filter out whole room (couldn’t realize why complete place essential cleared out for patched/repair and questioned it many instances). Service was scheduled, home totally filter out, and perhaps been given reminder simply call day before. Properly, day of appointment, I was named and informed they'd to reschedule. I used to be really upset and referred to supervisor, Tim, who was Unquestionably no support and “could do very little about it”. I demanded to speak to his remarkable, Robert.
It truly is somewhere around six:30pm EST and also have not received a contact again. It is obvious that your neighborhood group doesn’t possess the very same degree of urgency, and benefit customer loyalty as I suspect your corporate office does.